SHIPPINGS & RETURNS
Thank you for visiting and shopping at tournamentcenter. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 3-7 business days (unless stated otherwise in product description). Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Regular shipment and processing times do not apply to the pre-sell period where orders are placed before the official release date of the item. Pre-orders are just a way to secure the item but are not available to ship at the time of purchase. In these cases, the shipping time starts from the moment the official sale is opened. Therefore the shipping time will be longer. If you would like more information, you can always contact us
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method: DPD & UPS
Estimated delivery time: 1-5 business days in the EU. Orders outside of the EU can experience longer delivery times.
Shipment confirmation & Order tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours.
Customs, Duties and Taxes
tournamentcenter is not responsible for any customs, duties and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
tournamentcenter is not liable for any damage or delays caused by events beyond our reasonable control including damages, delays or lost packages on the part of the shipping carriers. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
We strive for all products to be of the highest quality. If an item in your order appears to be defective, we request that you file a complaint as soon as the defect has been noticed. The defect must be notified within a reasonable time. The defect must be an original production defect.
If you wish to create a complaint, please send a picture and add a description of the discovered defect by email or post. Each order claim is processed and assessed manually, so it may take 14-30 business days to get a reaction.
RETURN & EXCHANGE POLICY
The right to withdrawal
You have the right to withdraw from the contract within 14 days without giving any reason.
The period within you can return your goods expires 14 days after the day on which you physically receive the last good. You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you have notified us of your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.
To exercise the right of withdrawal, you must:
Inform us of your decision by means of an unambiguous statement sent to us by post or e-mail. You can use the form HERE but you are not obliged to do so.
You will receive a shipping label by email you can use to send back all items.
To meet the period of withdrawal, it is sufficient to send your communication regarding your notice of the right to return before the withdrawal period has expired.
If you cancel the agreement, you will receive all payments you have made, including delivery costs (excluded any additional costs resulting from you choice of a delivery method other than our standard delivery) without any delay and in any case no longer than 14 days after we have been informed of your agreement to withdraw. We will pay you back with the same payment method with which you made the original transaction, unless you have agreed upon otherwise. In any case, you will not be charged for such reimbursement. We may withhold reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever is the earliest.
You will have to pay the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functions of the goods.
Please note the following exceptions to our return and exchange policy:
- Returned items must be returned in original packaging
- Returned items must have no visible signs of wear of use